Travel Agents' Guide: Booking Apartments and Villas

Whether your clients are planning a family holiday, a group break, or a longer stay, apartments and villas offer an alternative experience with more space, privacy, and home-like amenities. They’re perfect for travellers seeking flexibility and independence during their trip. Plus, they often provide excellent value for money and attractive commission opportunities for you!

However, booking alternative accommodation requires a bit more attention to detail than standard hotel reservations. To help you deliver seamless experiences and earn those 5-star reviews, we’ve created the ultimate checklist for booking apartments and villas on Unit.Travel.

Financial details to clarify

Before confirming any booking, make sure you understand the full cost breakdown:

• Cleaning fees – Are they included in the nightly rate or charged separately at check-out?
• Security deposit – What’s the amount? How and when is it refunded? What are the penalties for damages?
• Early check-in/late check-out fees – Is flexibility available, and what does it cost?
• Taxes and local fees – Are tourist/city taxes included in the price or paid on arrival?
• Clear communication about costs prevents unpleasant surprises for your clients.

Check-in & check-out logistics

Smooth arrival and departure experiences set the tone for the entire stay:

• Key collection – Will your clients meet the host, use a key safe/lockbox, or enter a keypad code?
• Check-in/check-out times – Are they flexible? Can adjustments be made by prior arrangement?
• Check-in location – Is it at the property itself, or do guests need to collect keys from another address?
• Pro tip: Always share these details with your clients in advance to avoid confusion.

Amenities & house rules

Understanding what’s included (and what’s not) helps set proper expectations:

• Pet policy – Are pets allowed? Is there an additional fee?
• Wi-Fi – Is it complimentary or paid? What’s the connection speed for remote workers?
• Parking – Is it available? Included in the price or requiring separate booking/payment?
• Heating/air conditioning – How does it work? Are there any usage restrictions or additional costs?
• Kitchen equipment – Does the property have crockery, a kettle, coffee maker, microwave and other essentials?
• Smoking policy – Permitted indoors, or restricted to balconies/terraces only?

These small details can make or break your client’s experience!

Safety & support

Ensure your clients feel secure and supported throughout their stay:

• Emergency contact – Who should they reach out to if issues arise?
• Safe – Is there one available for storing valuables?
• Having this information ready shows professionalism and builds client trust.
• Ready to expand your portfolio?

Attention to detail equals happy clients and glowing reviews! Save this checklist for your next apartment or villa booking, and rest assured — we’re constantly adding new properties to the Unit.Travel platform.

Start offering your clients more choice, more space and more memorable experiences today.

👉 Browse and book apartments and villas here