Payment methods: from the agent (B2B) and from the tourist (B2B2C, B2C)
If you cannot watch the video, please review the text version of the instructions.
The service offers three payment schemes:
1) Agent Payment Scheme:
B2B (business-to-business) - A payment scheme where the agent pays the net-amount (excluding agency commission). In this case, the commission is retained by the agent. When paying for the booking with a bank card, a 1.2% payment system fee (acquiring) is applied. No commission is charged when paying by invoice.
2-3) Tourist Payment Schemes:
B2B2C (business-to-business-to-consumer) - A payment scheme where the tourist pays the gross-amount (including agency commission). The commission is credited to the agency's account as a commission balance. In this case, no payment system fee (acquiring) is charged.
B2C (business-to-consumer) - A payment scheme available when booking through the agent's own website, allowing the tourist to pay the gross-amount (including commission). The commission is credited to the agency's account as a commission balance.
How to select the agent payment scheme?
You can select the payment scheme during the booking creation process on the Booking page in the Payment and Commission Terms section:
- Select the "Agent pays for the client" tab (B2B).
- Adjust the commission or apply a coupon if necessary.
- Create the booking.
Can the payment scheme "by agent (B2B)" be changed to the "by client (B2B2C)" scheme after the booking is created?
Yes, you can change the payment scheme in an existing booking:
- Go to Menu > Bookings in the agency dashboard and select the required booking.
- In the Finance section > Change Payment Method, switch from B2B to B2B2C (client payment scheme).
- After changing the payment scheme, the amount due will update to gross-amount (with commission).
Can the payment scheme "by agent (B2B)" be changed to the "by client (B2B2C)" scheme after the booking is created?
Yes, you can change the payment scheme in an existing booking:
- Navigate to Menu > Bookings in the agency's dashboard and select the desired booking.
- In the "Finance" section > Change Payment Method, switch from B2B to B2B2C (client payment scheme).
- After changing the payment scheme, the payment amount will update to gross-amount (with commission).
Can the payment scheme "by client (B2B2C)" be changed to the "by agent (B2B)" scheme after the booking is created?
It is not possible to switch the payment scheme from B2B2C to B2B in an already created booking.
How to select the "by client" payment scheme?
You can select the payment method during the booking creation process on the Booking page in the "Payment and Commission Terms" section:
- Select the "Client pays" tab (B2B2C).
- Adjust the commission if necessary.
- Configure the mandatory prepayment amount for the client. If the client does not make the prepayment by the specified date and time, the booking will be automatically canceled without penalties. The "Non-refundable prepayment" function is also available: in case of booking cancellation, the prepayment amount will be retained for the agent in their deposit account.
- Enter the client's payment details.
- Create the booking.
When a booking is created by a tourist on the agent's own website, only the B2C payment scheme is available.
How will the tourist receive the payment link?
The payment link will be sent to the email address provided during the booking creation.
Additionally, you can retrieve the payment link in the agency's dashboard:
- Navigate to Menu > Bookings and select the desired booking.
- Click "Send Payment Link" and choose either "Copy Link" or "Send to Email."
